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Dear Mr. Harsch:

          I just want to tell you how pleased I have been with the Harsch Agency in both the buying and selling of my home(s) in this area.
          Three years ago, my husband and I moved to Williamstown and bought a small home through Judy Peabody. We were impressed with her, and so when we decided to buy a larger home 18 months ago, we sought her out. Although many realtors may have given up on us through 18 months of house hunting, Judy persevered, and we found professionalism and kindness to be extraordinary. She rarely showed us homes that I disliked, and never tried to push homes on us. Last August, I was involved in a number of demanding professional commitments, and not availale much to look at homes. But when Judy called and told me that she had a home she KNEW I'd love, I took the time to look. She was right; we fell in love with the home and are buying it.
          Similarly, I am impressed with the way in which Judy is handling the sale of our house, and also the speed and professionalism with which Martha is selling it. I have also found Polly to be extremely helpful with my multitude of questions, even though she isn't involved directly in either of my transactions.
          Thank you for the services your company provides!

Sincerely, 
Jennifer Trainer